PAYMENT METHODS AND TRANSACTION INFORMATION
AVAILABLE PAYMENT OPTIONS
Freefinals offers a broad selection of secure payment methods so that shopping stays convenient. You're welcome to pay with American Express, Apple Pay, Mastercard (Maestro included), PayPal, Shop Pay, Union Pay and Visa (both credit and debit cards).
HOW CHECKOUT WORKS
Every transaction runs instantly through secure, encrypted payment gateways. Checkout starts as soon as you add items to your basket and look over your selections. From there, you enter your delivery address, choose the payment method you prefer, and authorise the transaction. Once the payment goes through, an order confirmation appears on screen and lands in your inbox.
PAYMENT SECURITY
We guard your financial information with industry-leading security measures. Our site relies on SSL encryption to protect every data transmission, and we stay fully compliant with PCI DSS (Payment Card Industry Data Security Standards). During processing, your card details are tokenised and never stored on our servers. On top of that, we use 3D Secure authentication for an added layer of verification, along with automated fraud detection systems that watch for anything suspicious.
CURRENCY
Prices across our website are shown in British Pounds Sterling (£). If you're paying with a card issued outside the United Kingdom, your payment provider will convert the amount automatically, applying the exchange rate in effect at the moment of purchase.
ORDER CONFIRMATION
Once your payment has gone through successfully, a confirmation appears on your screen right away. You'll also get an email with your full order details and a unique reference number you can use for tracking.
PAYMENT PROBLEMS
A declined payment can happen for several reasons: not enough funds in the account, a card that's expired or blocked, limits set by your card issuer, or a temporary technical glitch. It's worth checking that your payment details have been entered correctly. If the issue doesn't go away, reach out to your bank or card provider to sort out any authorisation problems, or simply try another payment method. Our customer service team is on hand to help as well.
FEES AND CHARGES
Freefinals doesn't add any surcharges for handling payments. That said, keep in mind that your bank might charge fees for international or foreign currency transactions. Your card issuer may apply currency conversion charges too, and third-party payment platforms such as PayPal can have their own fee policies.
PAYMENT SUPPORT
If you have questions about payments, run into a transaction issue, or need technical help, get in touch with us:
FREEFINALS
Address: 31 Stonald Rd, Whittlesey, Peterborough PE7 1RE, United Kingdom
Email: support@freefinals.com
Phone Number: +44 7451258665
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond within 24 hours