Refund policy
At Freefinals, we're confident in the quality of what we make, and your satisfaction genuinely matters to us. If anything about your order isn't right, we've kept our returns and refunds process as straightforward as possible.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Got something faulty, damaged on arrival, or different from what you ordered? Tell us within 30 days of delivery by emailing support@freefinals.com. Be sure to include your order number together with clear photos showing the issue.
For anything that was damaged in transit or sent by mistake, we'll provide a replacement, store credit, or full refund at our discretion. We never charge restocking fees on returns. Arranging and paying for the return label is the customer's responsibility.
EXCHANGES
After a different size, colour, or product? We're glad to set up an exchange. Just contact our customer service team and we'll walk you through it.
STANDARD RETURNS – 30 DAY POLICY
Had a change of heart? Eligible items can be returned within 30 days of receiving your order, as long as they are:
- Unworn and unused
- In original condition
- Returned in their original packaging
You're able to cancel your order within the first 48h of placing it (only if the package hasn't already gone into transit). As long as the cancellation is started before the shipping time and within the cancellation window set out on the website, the order can be cancelled.
Please write your order number clearly on the outside of the return package. Return postage is at your own expense, and original delivery fees can't be refunded on standard returns. Once your item reaches us, refunds are usually processed within 7 days—though your bank or card provider may need a little longer to credit your account.
ITEMS WE CANNOT ACCEPT
We're unable to process returns for:
Items sent back without a valid order reference number
INITIATING A RETURN
To get a return started, please email us at support@freefinals.com before sending anything back. This lets us set up your return authorisation, share the return address, keep track of your package, and get your refund moving faster.
HOW REFUNDS WORK
Once your return arrives, we'll inspect the item and let you know whether your refund has been approved. After approval, we'll credit your original payment method within 7 days. Depending on your bank or payment provider, the funds may take a few extra days to show up in your account.
NEED HELP?
Our customer support team is here for any questions you have about returns or refunds:
FREEFINALS
Address: 31 Stonald Rd, Whittlesey, Peterborough PE7 1RE, United Kingdom
Email: support@freefinals.com
Phone Number: +44 7451258665
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond within 24 hours