DELIVERY
DELIVERY
How long will it take to receive my order?
Each order takes 1–2 business days to prepare before it's handed to the courier, who then needs 3–5 business days to complete the delivery. Altogether, that puts your estimated arrival at 4–7 business days. You can read the full details on our
Shipping Policy page.
Is there a delivery fee?
Not at all. Every order shipped within the United Kingdom comes with free standard delivery, and nothing extra is added at checkout. Head to our Shipping Policy page for more on this.
Do you deliver internationally?
For now, Freefinals sends parcels only to addresses in the UK. We don't offer shipping to other countries just yet.
Can I track my order?
Absolutely. The moment your parcel leaves us, you'll receive an email containing a tracking number, which lets you keep an eye on its progress through our tracking page.
RETURNS & REFUNDS
What is your return policy?
Items can be sent back to us within 30 days of the date your order arrives. To qualify, products need to be unworn, unused, and returned in their original packaging, in the same condition in which you received them.
What should I do if my item is damaged or defective?
Should your product arrive faulty or damaged, get in touch with us by email at support@freefinals.com, attaching photos of both the item and its packaging. We'll organise a free replacement and take care of all return shipping costs.
How quickly will I receive my refund?
After your return reaches us and is approved, we process refunds within 7 business days. The money goes back to the payment method you originally used, although your bank might need a little extra time before the amount shows up in your account.
Do you charge restocking fees?
No. Freefinals never applies restocking fees to returned items.
EXCHANGES & ORDER MODIFICATIONS
Can I exchange a product?
Yes, we're glad to handle exchanges. Just reach out to our customer service team with your request. You'll first need to send the original item back to us, and we'll ship out the replacement as soon as it arrives.
Can I cancel my order?
An order can be cancelled any time before it's shipped. Once it has been dispatched, cancelling is no longer an option, and you'll instead need to go through our standard returns process.
Can I change my order after placing it?
Changes are only possible while your order is still waiting to be shipped. If something needs adjusting, get in touch with us straight away at support@freefinals.com. After the order has left our warehouse, we're no longer able to make any changes.
PAYMENTS & SECURITY
What payment methods do you accept?
You can pay through a range of secure options, from major credit and debit cards to digital wallets like PayPal, Apple Pay, and Shop Pay. The accepted payment icons appear at the foot of our website, and you'll find all the details in our Billing Terms & Conditions.
Is my payment information secure?
Completely. Every transaction is protected with SSL encryption, and we're fully compliant with PCI DSS security standards. Your full card details are never kept on our servers.
PRODUCTS & SIZING
How do I find my size?
Every product page comes with a detailed sizing guide to help you land on the right fit. And if you're still not sure, our customer service team is glad to give you personalised recommendations.
What happens if an item is out of stock?
Any item that isn't currently available is clearly flagged on the website. You can sign up for restock alerts right on the product page, and we'll let you know the moment it's back in stock.
STILL HAVE QUESTIONS?
If you didn't find the answer you were looking for, feel free to reach out to our customer service team. We're here to help.
REACH OUT TO US
FREEFINALS
Address: 31 Stonald Rd, Whittlesey, Peterborough PE7 1RE, United Kingdom
Email: support@freefinals.com
Phone Number: +44 7451258665
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond within 24 hours