Privacy policy
Freefinals ("we," "our," or "us") runs this e-commerce website and its related services (together, the "Platform"). We are based in the United Kingdom and act as the data controller responsible for your personal information.
By accessing or using our Platform, you acknowledge and accept the practices set out in this Privacy Policy.
1. DATA CONTROLLER DETAILS
FREEFINALS
Address: 31 Stonald Rd, Whittlesey, Peterborough PE7 1RE, United Kingdom
Email: support@freefinals.com
Phone Number: +44 7451258665
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond within 24 hours.
2. TYPES OF PERSONAL INFORMATION WE COLLECT
Ecco la sezione riformulata, con tutti i dati, i riferimenti legali e i tempi invariati (articoli GDPR, 10 anni, 3 anni, 16 anni, un mese, ecc.):
The personal data we collect depends on how you engage with our Platform and can include:
Identification and Contact Details: Name, email address, phone number, shipping address, and billing address.
Purchase and Transaction Data: Products ordered or returned, order values, payment references, and limited payment details (full card numbers are handled by our payment partners and aren't stored by us).
Account Data (for registered users): Login credentials, usernames, and saved preferences.
Support Communications: Messages, attachments, and any correspondence you exchange with our customer service team.
Technical and Usage Information: IP addresses, device identifiers, browser type, operating system, pages visited, clickstream data, and cookie identifiers.
3. HOW WE COLLECT YOUR INFORMATION
Directly from you: When you place orders, set up accounts, subscribe to communications, or reach out to customer support.
Automatically: Through cookies, pixels, and similar tracking technologies while you browse our Platform.
From third parties: Via service providers who help us with payment processing, shipping, marketing, and analytics.
4. WHY WE PROCESS YOUR DATA AND OUR LEGAL BASIS (GDPR ARTICLE 6)
We handle your personal information for the following purposes:
Order Processing and Account Management (fulfilling purchases, coordinating deliveries, managing returns, providing customer support) — Legal basis: Performance of a contract (Art. 6(1)(b)) and legitimate interests (Art. 6(1)(f)).
Payment Handling and Fraud Prevention — Legal basis: Legitimate interests (Art. 6(1)(f)) and compliance with legal obligations, including financial and tax regulations (Art. 6(1)(c)).
Platform Improvement and Analytics (understanding how users behave, fixing technical issues, improving functionality) — Legal basis: Legitimate interests (Art. 6(1)(f)).
Marketing and Promotional Activities (sending newsletters, personalised offers, and targeted advertisements) — Legal basis: Consent where the law requires it (Art. 6(1)(a)); otherwise legitimate interests (Art. 6(1)(f)). You're free to opt out at any time.
Legal and Regulatory Compliance (meeting tax obligations, financial reporting, responding to lawful requests from authorities) — Legal basis: Legal obligation (Art. 6(1)(c)).
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Power core website functionality (essential cookies),
Remember your settings and preferences,
Gauge site performance and user engagement, and
Serve relevant marketing content where permitted.
Where the law requires it, we'll ask for your consent to non-essential cookies on your first visit to our Platform. You can change your cookie preferences whenever you like through our cookie settings panel or your browser controls. Bear in mind that switching off certain cookies may affect how the Platform works.
6. SHARING YOUR INFORMATION
We share personal data only where it's needed to run our Platform:
E-commerce Platform Provider (Shopify): Hosting, order management, and security services.
Payment Processors: Secure transaction handling and fraud detection.
Logistics and Fulfilment Partners: Order dispatch and return processing.
Technology and Analytics Providers: Cloud infrastructure, email delivery, and performance measurement.
Professional Advisors: Legal, accounting, and compliance support when required.
Corporate Transactions: Should a merger, acquisition, or asset sale take place, your data may pass to the successor entity.
Under no circumstances do we sell your personal information to third parties.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers (Shopify and its sub-processors among them) may process your data outside the United Kingdom or European Economic Area. Whenever such transfers happen, we make sure appropriate safeguards are in place, including EU Standard Contractual Clauses (SCCs). You can request copies of the relevant transfer documentation by getting in touch (some information may be redacted for confidentiality).
8. DATA RETENTION
We keep personal data only as long as it's necessary to serve the purposes described in this Policy and to meet legal requirements. Our standard retention periods are:
Transaction and Invoice Records: Up to 10 years (as tax and accounting laws require).
Account Information: For as long as your account stays active; deleted or anonymised once you've been inactive for an extended period and any legal retention period has passed.
Customer Service Records: Up to 3 years after resolution (extended if needed for legal proceedings).
Marketing Preferences: Until you withdraw consent or object to processing; after that, your details are suppressed from promotional communications.
9. YOUR RIGHTS UNDER DATA PROTECTION LAW
Under the UK GDPR and EU GDPR, you have the right to:
- Access the personal data we hold about you,
- Ask us to correct inaccurate or incomplete data,
- Ask us to delete your data in certain circumstances,
- Restrict or object to processing,
- Receive your data in a portable format, and
- Withdraw consent at any time (where processing relies on consent).
To exercise any of these rights, email us at support@freefinals.com. We may need to confirm your identity before acting on your request. We'll respond within one month (this window can be extended by up to two months for complex requests, with advance notice).
You're also entitled to lodge a complaint with a supervisory authority. In the UK, that's the Information Commissioner's Office (ICO). If you live in the EEA, you can contact your local data protection authority.
10. CHILDREN'S PRIVACY
Our Platform isn't built for or aimed at anyone under 16 years of age. We don't knowingly gather personal data from children. If you think a child has shared personal information with us, please let us know straight away so we can delete it.
11. AUTOMATED DECISION-MAKING
We don't carry out automated decision-making or profiling that produces legal effects or similarly significant impacts on you (as defined under GDPR Article 22).
12. SHOPIFY PLATFORM
Our online store runs on Shopify, which supplies hosting, order management, analytics, and security infrastructure. Shopify processes your data as our data processor and may independently control certain aggregated or platform-level data. For more detail, take a look at Shopify's Privacy Policy and Privacy Portal.
13. UPDATES TO THIS POLICY
We may revise this Privacy Policy from time to time. Any updates will appear on this page along with a refreshed "Last Modified" date. Where the changes are significant, we'll notify you as applicable law requires.
14. CONTACT INFORMATION
If you have questions about this Privacy Policy or want to exercise your data protection rights, please get in touch:
FREEFINALS
Address: 31 Stonald Rd, Whittlesey, Peterborough PE7 1RE, United Kingdom
Email: support@freefinals.com
Phone Number: +44 7451258665
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond within 24 hours