Privacy policy

PRIVACY POLICY

NOSPOTLEFT ("we," "our," or "us") operates this e-commerce website and its related services (collectively, the "Platform").

We are based in the United Kingdom and serve customers within the United Kingdom. We act as the data controller responsible for handling your personal information in accordance with applicable UK privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

1. DATA CONTROLLER DETAILS

NOSPOTLEFT

Address: 31 Stonald Rd, Whittlesey, Peterborough PE7 1RE, United Kingdom Phone: +44 7451258665 Email: support@nospotleft.com

Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT/BST, UK time)

We aim to respond to all inquiries within 24 hours.

2. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our Platform and may include:

Contact & Identification Data

Full name
Email address
Phone number
Shipping and billing addresses

Order & Transaction Data

Products purchased or returned
Order totals
Payment references
Limited payment details (full card details are securely processed by payment providers and are not stored by us)

Account Information

Login credentials
Saved preferences
Account history

Customer Support Communications

Emails
Messages
Attachments

Technical & Usage Data

IP address
Device type
Browser type
Operating system
Pages visited
Clickstream data
Cookies and tracking technologies

3. HOW WE COLLECT INFORMATION

We collect information in the following ways:

Directly from You When you:

Place an order
Create an account
Subscribe to communications
Contact customer support

Automatically Through cookies, pixels, and similar technologies when you browse our Platform.

From Third Parties Through service providers assisting with:

Payment processing
Shipping and logistics
Marketing
Analytics

4. WHY WE PROCESS YOUR DATA

We process personal information in accordance with applicable privacy laws, including the UK GDPR and the Data Protection Act 2018.

We use your data for:

Order Fulfilment & Account Management Processing purchases, arranging delivery, handling returns, and providing customer support.

Payment & Fraud Prevention Securing transactions and detecting fraudulent activity.

Platform Improvement Analysing usage, troubleshooting issues, and improving website functionality.

Marketing & Promotions Sending newsletters, offers, and personalised advertising (you may opt out at any time).

Legal Compliance Complying with tax, accounting, and regulatory obligations.

Depending on the activity, our lawful basis for processing may be the performance of a contract, compliance with a legal obligation, your consent, or our legitimate business interests.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable essential website functionality
Remember preferences
Analyse performance and engagement
Deliver relevant marketing content

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. SHARING PERSONAL INFORMATION

We share personal data only as necessary to operate our business:

E-commerce Platform Provider
Payment Processors
Shipping & Logistics Providers
Technology & Analytics Services
Professional Advisors
Corporate Transactions

We do not sell your personal information.

Where personal data is transferred outside the United Kingdom, we take steps to ensure it is protected by appropriate safeguards as required by UK data protection law.

7. DATA RETENTION

We retain personal information only as long as necessary:

Transaction records: As required by tax and accounting laws
Customer accounts: While active and for a reasonable period after inactivity
Support communications: As needed for dispute resolution or legal compliance
Marketing data: Until you opt out or withdraw consent

8. YOUR PRIVACY RIGHTS (UK)

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

Be informed about how we use your personal data
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data ("right to be forgotten") where applicable
Restrict or object to certain processing, including direct marketing
Request data portability
Withdraw consent at any time (where processing is based on consent)
Rights relating to automated decision-making and profiling

To exercise your rights, please contact support@nospotleft.com. We may need to verify your identity before processing your request.

If you have concerns about how we handle your personal information, you may lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. CHILDREN'S PRIVACY

Our Platform is not directed to individuals under 16 years of age.

We do not knowingly collect personal information from children. If you believe a minor has provided personal information, please contact us and we will delete it.

10. AUTOMATED DECISION-MAKING

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

11. SHOPIFY PLATFORM

Our online store is powered by Shopify, which acts as our data processor for hosting, analytics, and transaction management.

Shopify may process certain aggregated or platform-level data in accordance with its own privacy policies.

12. POLICY UPDATES

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.