Shipping policy
WHERE WE DELIVER
FREEFINALS ships to destinations within the United Kingdom only. At present, we don't offer international delivery.
DELIVERY TIMES AND PROCESSING
Your overall delivery window works out as: Order Processing + Shipping Transit
We partner with dependable UK couriers to make sure your order arrives safely and on time.
| Stage | Duration |
|---|---|
| Order Processing | 1–2 business days (Mon–Fri) |
| Courier Transit | 3–5 business days (Mon–Fri) |
| Total Estimated Delivery | 4–7 business days |
Daily Cut-Off Time: Orders placed before 2:00 p.m. GMT are processed the same day. Anything submitted after that point or over the weekend moves into processing on the next business day.
Every order passes through a quality inspection and packaging procedure before dispatch, and this is factored into the processing timeframe.
SHIPPING COSTS
| Destination | Shipping Method | Estimated Arrival | Price |
|---|---|---|---|
| United Kingdom | Standard Delivery | 4–7 business days | FREE |
PACKAGE PROTECTION
Every shipment comes with complimentary parcel insurance at no extra cost. If your tracking information hasn't updated for 5–6 days after dispatch, please reach out to us at support@freefinals.com. Our team will help you open a lost package investigation with our courier.
TRACKING YOUR ORDER
Once your order leaves our warehouse, you'll get a confirmation email with your unique tracking number and a link for monitoring your shipment. Use these to follow your package all the way from dispatch to delivery.
PROBLEMS WITH YOUR DELIVERY?
If anything goes wrong—a delay, damaged packaging, or a failed delivery attempt—get in touch with our customer support team right away. We're committed to sorting out any shipping concerns as quickly as we can.
FREEFINALS
Address: 31 Stonald Rd, Whittlesey, Peterborough PE7 1RE, United Kingdom
Email: support@freefinals.com
Phone Number: +44 7451258665
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond within 24 hours